Privacy Policy

1. Information We Collect

Depending on how you interact with our website, we may receive information such as:

• Your name and contact details, including phone number and email address.
• Company or project information that you voluntarily provide in an enquiry.
• Details contained in messages, quotation requests, service enquiries, or other communications.
• Basic technical information such as browser type, device information, IP address, and website usage data where collected by standard web technologies or analytics tools.

2. How We Use Your Information

We may use the information you provide to:

• Respond to enquiries, quotation requests, and service requests.
• Provide information about construction chemicals, waterproofing solutions, products, and related services.
• Coordinate sales, technical support, delivery, project discussions, and customer service.
• Improve our website, products, services, and customer experience.
• Maintain website security, prevent misuse, and troubleshoot technical issues.
• Comply with applicable legal, regulatory, or contractual requirements.

3. Contact Forms and Enquiries

When you submit a form or contact us through the website, the information you enter may be transmitted to our business communication systems so that our team can respond to your request. Please provide only information that is reasonably necessary for the enquiry.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential functionality, preferences, analytics, security, or performance measurement. You can usually control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

Our website may use third-party services such as hosting providers, analytics services, maps, spam-prevention tools, social platforms, or communication providers. These services may process limited information according to their own privacy policies and terms.

6. Sharing and Disclosure

We do not sell your personal information. We may share information with trusted service providers, professional advisers, delivery or project partners, or authorities where reasonably necessary to provide requested services, operate our business, protect our systems, or meet legal obligations.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, meeting legal requirements, and protecting our legitimate business interests.

9. Your Choices and Requests

You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or request deletion where applicable. We may need to verify your identity before acting on a request and may retain information where required by law or for legitimate business purposes.

10. Children’s Privacy

Our website and services are intended for business and general consumer use and are not directed specifically to children. We do not knowingly request personal information from children for marketing or commercial purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change. The updated version will be published on this page with a revised effective date.

12. Contact Us

For privacy-related questions or requests, please contact Vimana Construction Chemicals: